What type of information we have
We currently collect and process the following information:
- Personal identifiers including name(s) and title(s), contact details including telephone number(s), venue details, and email address (es).
How we get the information and why we have it
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- You have made a direct enquiry to Pyro 2000 via the telephone number or email address(es) listed above regarding the services we offer.
- You have previously made a direct enquiry to Pyro 2000 via the telephone number or email address(es) listed above regarding the services we offer.
- You have previously made a booking with Pyro 2000.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
We have a legitimate interest.
What we do with the information we have
We use the information that you have given us in order to respond to your enquiries, provide pertinent and relevant information about your booking, to contact you in the case of any changes/cancellations to the booking.
We may share this information with relevant third parties including venue(s), event’s organizer(s), health and safety official(s) with your consent.
How we store your information
Your information is securely stored.
We keep your contact details for 2 years following your event.
We will then dispose of your information by safely deleting all contact information from all Pyro 2000 databases.
Your data protection rights
Under data protection law, you have rights including:
Your right of access
You have the right to ask us for copies of your personal information.
Your right to rectification
You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing
You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability
You have the right to ask that we transfer the information you gave us to another organization, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
How to complain
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office,
Helpline number: 0303 123 1113
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